FAQS
FaQs. General Information
How can I place an order?
Browse our store, add items to your cart, and proceed to checkout. You’ll get a confirmation email once your order is placed.
Do I need an account to shop?
No, you can shop as a guest. But creating an account lets you track orders and save your details for faster checkout.
Can I modify or cancel my order after placing it?
Orders can only be changed or canceled until, they are processed for shipping.
How do I contact The Life Store?
You can reach us at care@thelifestore.online or Instagram DM. You may also use the contact form on our website.
Do you offer international shipping?
Currently, we only ship within Pakistan. International shipping will be available soon.
Is Cash on Delivery available?
Currently, Cash on Delivery is only available within Lahore. Nation wide COD will be available soon.
What shipping options are available?
We offer standard shipping across Pakistan through trusted courier partners.
Express and Same Day delivery available within Lahore only.How long does delivery take?
Orders are usually delivered within 3–5 working days depending on your location.
How much does shipping cost?
Shipping charges vary by location and order size. The final shipping cost is shown at checkout.
Can I track my order?
Yes! Once your order is shipped, you’ll receive a tracking ID via email/SMS.
What if my package is delayed or lost?
If your order doesn’t arrive on time, please contact us, and we’ll coordinate with the courier for resolution.
Do you deliver on weekends or public holidays?
Deliveries are usually made on business days (Mon–Sat). Public holiday deliveries depend on the courier’s schedule.
What is your return policy?
You can request a return or exchange within 7 days of receiving your order if the item is unused and in original packaging.
How do I request a return or exchange?
Contact us via email or phone with your order number, and our team will guide you through the process.
Are there items that cannot be returned?
Yes, personal care items, sale items, and customized products are non-returnable.
Do I have to pay for return shipping?
Return shipping costs are the customer’s responsibility unless the product was defective or incorrect.
How long does it take to process a refund?
Refunds are usually processed within 5–7 business days after the returned item is received and inspected.
Can I exchange for a different product instead of a refund?
Yes, you can request an exchange for another product of equal or higher value (with price adjustment if needed).